The Dreaded “C” Word…. Change

Each day, I try and find 5 minutes to browse Facilities Management (FM) World Daily and see what’s going on.  I like to know who’s won, or lost, key contracts, who’s revealed ‘Solid organic growth for 2015’ and who hasn’t, who’s driving forward new innovation in terms of office space, design and building performance and who’s been appointed to a new role.

But is change good? And what is the key to successfully managing change?

For those of us working in FM, change is something we encounter and manage on a daily basis.  Change is about looking at the people, the places and the processes and developing and delivering flexible services and solutions,that not only offer value for money but also create sustainable working environments.

Experience has taught me that there are a number of key elements to approaching and successfully managing change.

  • Context & Key Drivers
  • Objectives & Strategy
  • Economical & Commercial Viability
  • Leadership & Project Management
  • Stakeholder Engagement & Communication

And I have learned these lessons along the way –

  • Don’t under estimate the importance of good information and building strong, productive relationships.
  • Don’t be afraid to challenge your own assumptions, challenge what others are doing and ask lots of questions.
  • Don’t forget why you’re doing what you’re doing – it’s easy at times to simply focus on the deliverables of change and forget the ethos behind it all.
  • Plan, Plan and Plan – without a structured approach you will struggle to ensure that the change(s) are implemented and the lasting benefits achieved.

Change can be difficult, but it can be also exciting delivering new outcomes and possibilities

To discuss how LCMB can help support your organisation and work with your teams to deliver improved service levels, cost reductions and change programmes or key transitions in your organisation please contact Rudi du Plessis, LCMB’s Head of Facilities Management here or Anna Stanton, Senior FM Consultant here

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