Building Performance Insights - May 2018

john o'brien lcmb

Welcome to May's Building Performance Insights.

May happens to be Britain's sunniest and driest month according to Weatherquest - and we're directing our sunny disposition on how to identify and deliver value – and bring an innovative mindset to your work.

We continue our serialisation of the Ultimate Guide to Improving Business Performance through Estates Management. If you’ve been following the monthly instalments, you have tracked how to lay the foundations, and now we focus on how to take action in a coordinated, considered way for maximum impact.

Finally, we look at how London and Oxford NHS trusts have implemented sustainability measures, and cost savings.

I hope you enjoy our May insights. Please do get in touch about anything in this edition, or if you’d like to discuss how your buildings and estates can improve the performance of your organisation.

John O'Brien
Founder and MD
t: 01295 722823


Burning Issues 

At the start of 2018, we surveyed our clients, colleagues and industry leaders about Burning Issues Keeping You Awake At Night. Here are the top 5:

1. Money - see January's Building Performance Insights.

2. Compliance - see February's Building Performance Insights.

3. Managing large functions with lots of moving parts - see March's Building Performance Insights.

4. Delivering Results - see April's Building Performance Insights.

5. Adding Value and Innovating - read on for more.


May Focus -

Adding Value and Innovating

Many organisations quite rightly seek innovative ways to add value.

But we must remember that value takes many forms - corporations talk about value delivery, shoppers want value for money, and marketing strategies are based on value propositions.

So the first thing to understand is: How does your organisation define value?

Read on for the full article that explores ways to gain a fuller understanding of your organisation's values, and how the built environment can hugely enhance value through innovative approaches.

Improving Business Performance through Estates Management

Part 4: Take Action

If you’ve been following our guide serialisation, (and downloaded the guide), we’ve covered lots of ground together over the past months.

This month, we provide a summary distilled into five action areas:

1. Gain insight into how you're doing

  • Start by getting the most honest 360 degree appraisal of how your buildings perform and support your business. Seek feedback from your customers, staff, peers and management, your supply chain and any other key stakeholders. This will identify your strengths, weaknesses and priorities.
  • Map this feedback to what you need to do to deliver your business strategy and build your competitive advantage. This will highlight the areas where the biggest change and impacts can be effected, which in turn will identify how you can improve the way your business runs and your return on investment.

2. Identify further areas for improvement

  • Benchmark your performance against competitors and non- competitor organisations to identify where you can improve and capture fresh ideas to further improve what you do.

Click here for a summary of the next actions: 

3. Create a plan
4. Raise your game
5. Focus on creating a compelling advantage.

Alternatively, download the free guides that contain step by step instructions for this and more.

For businesses: Our ultimate guide to improving business performance
For education: Our ultimate guide to improving higher education performance





In The News

New report on presenteeism and leavism

Presenteeism hits record high in UK organisations, linked with stress and depression

Presenteeism, defined as the practice of being present at one's place of work for more hours than is required, especially as a manifestation of insecurity about one's job, including coming into work when ill, has more than tripled since 2010, according to the latest CIPD / Simplyhealth Health and Wellbeing at Work report. The report explores how ‘leaveism’ - for instance, people using annual leave to work - is also a growing problem.

Read more at WorkplaceInsight

... and how to get the board to pay attention

Dump the PowerPoints and do data properly — or lose money

Another casualty in the making? First impressions, and lessons to learn now

How to get boards to respond to research on absenteeism and poor productivity.

Read the article here






LCMB's latest news

Some of the ways NHS Trusts have improved performance.



Maximising value for money at Oxford University Hospitals NHS Trust

Oxford University Hospitals NHS Foundation Trust (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK.  As part of their ongoing commitment to maximizing value for money, OUH commissioned a review of all estates related service contracts and the formulation of a new five year procurement plan.

“The entire process was very well managed by LCMB.”

Dean Raffles, Snr Operational Services Manager, Oxford University Hospitals NHS Foundation Trust

  …Read more




Putting UCLH at the forefront of NHS sustainable performance

LCMB was asked to tackle a number of pressing operational issues, followed by the development of a five year Facilities Management & Sustainability Strategy, in partnership with UCLH internal clients, patients and stakeholders. It was designed to deliver against UCLH’s organisational objectives. 

“UCLH aspires to be at the forefront of NHS sustainable performance and for this reason we like to work with companies like LCMB who can help us get there.” 

Robert Bexson, Deputy Director of Property, UCLH

…Read more


Last month's most popular blog

LCMB blogs cover a range of building performance and related issues. 

Our most popular blog in April was CAPITA - another casualty in the making? First impressions, and lessons to learn now.

LCMB Workplace Optimisation

Whole Life Performance Plus (WLP+) is a LCMB innovation to improve workplace productivity by 10% and reduce energy use by 30% by optimising ventilation, light, noise and other indoor environmental factors.

LCMB are proud to work with partners Innovate UK, EPSRC, Argent, King’s College London, Emcor UK, British Council for Office, Constructing Excellence, Oxford Brookes University to develop an indoor environmental quality model to maximise worker productivity. Contact Tom Cudmore, Senior Consultant on t: 01295 722823 e: or visit to find out more.

LCMB's accelerated ROI audit

Too many organisations spend large sums of money on the wrong initiatives that generate a poor return or even a loss.

This is why we created the LCMB accelerated ROI audit. It cuts through the noise and quickly, clearly identifies the untapped performance improvement areas within your buildings.

The audit uncovers operational inefficiencies such as under-utilised space and facilities, as well as cost and energy reduction opportunities, and then provides a clear plan for realising potential.

By implementing the plan, we guarantee the audit pays for itself within 6 months and thereafter generates a positive return.

Contact John O’Brien on t: 01295 722823, e: to discuss how the LCMB accelerated ROI audit can improve your organisation performance and return on investment.

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