Building Performance Insights - March 2018

john o'brien lcmb

Welcome to March's Building Performance Insights.

The end of this month marks the end of the first quarter of 2018 and a great time to reassess your progress so far this year. Are your goals as relevant now as they were when you set them? How close or far are you from reaching your goals? What can you do to stay on track or review your goals?

Our series of "Burning Issues.. (Keeping You Awake At Night)" focusses this month on Managing Large Functions. The more people, stakeholders and issues you manage, the more can go wrong. Juggling too much can undermine your progress toward your goals. Scroll down to read our views on how to successfully manage the many moving parts of large functions.

Also this month we continue our serialisation of Our Ultimate Guide to Improving Performance through Estates Management, where we explore the importance of benchmarking your performance with your peers.

I hope you find our March insights informative. Please do get in touch about anything in this edition, or if you’d like to discuss how your buildings and estates can improve the performance of your organisation.

John O'Brien
Founder and MD
t: 01295 722823


Burning Issues 

At the start of 2018, we surveyed our clients, colleagues and industry leaders about "Burning Issues Keeping You Awake At Night".

Here are the top 5:

1. Money - see January's Building Performance Insights.

2. Compliance - see February's building Performance Insights.

3. Managing large functions with lots of moving parts - covered below

4. Delivering Results - to be covered in April.

5. Providing innovation and added value - to be covered in May.


March Focus - Managing Large Functions 

Many of our clients find it difficult to manage internal and external suppliers to deliver the best results.

A business must manage a myriad of complex stakeholder relationships to provide a compelling experience for customers, a productive environment for staff, and profitable collaboration with partners.

Here we focus on how to put plans in place that make the most of your existing estates staff and supply chains - an effective way to improve your building and estates return on investment.

Click here for full article on managing large functions.The way you deal with compliance - and risk mitigation - is a key element to successful estate management.

We strongly recommend that compliance and risk management are dealt with together. This will help create a safe, healthy, productive environment for everyone - and minimise expense in the long term should any disasters occur.  Good compliance and risk management cover three simple areas... Read our article on Compliance 


Improving Business Performance Through Estate Management 

Part 3 - Benchmark your performance 

How to improve your business productivity and return on investment?

Once you have assessed your buildings performance (read more on this here), the next step is to benchmark your performance.

Benchmarking your performance against other businesses - and world class organisations outside of your market - will give you insight into which areas to improve, and how to improve them.

Good benchmarking processes typically follow five simple steps:

1. Choose the metrics that are most important to you. Don't necessarily settle for the ones you've always been using.

2. Collect the data, and make sure it squarely aligns with your chosen metrics. Don't fall into the trap of collecting the wring data just because it's easily accessible.

3. Analyse. And don't forget to challenge your own assumptions.

4. Implement your plan. Data is meaningless if you don't do something with it.

5. Review. Never stand still! Improving things this year doesn’t guarantee that you’ll still be the best next year. Benchmarking should be an ongoing and regular cycle.

Click on the links below to download the free guides for more on this.

For businesses: Our ultimate guide to improving business performance
For education: Our guide for higher education performance


In The News

Stephen Hawking RIP.

What can we learn from him?

Stephen Hawking was iconoclast in his thinking. His big breakthroughs about the singularity of black holes and the origins of the universe came from thinking differently. 

Our admiration for Stephen Hawking got us thinking... who are the people who think differently in the world of buildings and facilities?

Read our thoughts on the inspiration we can take from this wonderful man.


Higher Education News

Integrating data systems – are we realising the true potential of the data we have?

Ratings plan aims to help students compare courses

Fifty institutions to take part in scheme to promote competition between universities

Universities risk their reputations by failing to value teaching staff

The FT writes how in no successful business do smart leaders deliberately alienate frontline workers


LCMB discusses Workplace Productivity at the Facilities Event, NEC, Birmingham, 11th April 2018

Rudi du Plessis, Director of Operations at LCMB,  will join a panel of experts to share our latest insights about Workplace Productivity on Wednesday 11th April 2018 at 1:15pm. 
The discussion is titled:
“With the workplace recognised as a key tool to boost an organisation’s productivity, is it time to reshape the boardroom to include FM?”.
Register your place at the event here.


Last month's most popular blog

LCMB blogs cover a range of building performance and related issues.

Our most popular blog from last month: Theresa May's Tuition Fees Review - What does it mean?


LCMB's latest news

Race to the Stones 




In July this year, John O’Brien, LCMB Founder and MD will run 100 km in one day, from Oxford to Swindon, in the Race to the Stones, to raise money for Ataxia UK.

Earlier this year his father, also John O’Brien, died after a long illness due to a neurological disorder, or ataxia. He got excellent support from carers and the ataxia community in Ireland.

Read the full article here and If you would like to make a difference for this cause, which has no other source of funding other than sponsored fund raising, you can sponsor John via this link.

LCMB Workplace Optimisation

Whole Life Performance Plus (WLP+) is a LCMB innovation to improve workplace productivity by 10% and reduce energy use by 30% by optimising ventilation, light, noise and other indoor environmental factors.

LCMB are proud to work with partners Innovate UK, EPSRC, Argent, King’s College London, Emcor UK, British Council for Office, Constructing Excellence, Oxford Brookes University to develop an indoor environmental quality model to maximise worker productivity. Contact Tom Cudmore, Senior Consultant on t: 01295 722823 e: or visit to find out more.

LCMB's accelerated ROI audit

Too many organisations spend large sums of money on the wrong initiatives that generate a poor return or even a loss.

This is why we created the LCMB accelerated ROI audit. It cuts through the noise and quickly, clearly identifies the untapped performance improvement areas within your buildings.

The audit uncovers operational inefficiencies such as under-utilised space and facilities, as well as cost and energy reduction opportunities, and then provides a clear plan for realising potential.

By implementing the plan, we guarantee the audit pays for itself within 6 months and thereafter generates a positive return.

Contact John O’Brien on t: 01295 722823, e: to discuss how the LCMB accelerated ROI audit can improve your organisation performance and return on investment.

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