Understanding the customer’s vision and requirements
The need to review, procure and implement FM service contracts was key to Tata’s success in providing a fit for purpose and sustainable office environment that is productive, enjoyable to work in and future proof. LCMB focused on providing robust easy to manage FM contracts with established and maintained service standards, reduced operating costs and the flexibility to deliver future requirements.
Reducing Tata’s operational risks in the building
Tata required all contracts and services to meet exemplary compliance standards. LCMB achieved this through using latest best-practice procurement process. A stringent due diligence process to find the right service providers and their detailed market knowledge to ensure that the FM services would be fit-for-purpose.
Delivering autonomous FM services
Clear specifications allowed Tata to benefit from opportunities to reduce cost, add value and innovation without reducing the quality of the services. At the same time this encouraged true partnership and enabled the service providers to innovate and improve.