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national express
Customer snapshot

Renewal of Hard FM & Maintenance Contracts – National Express

Mobico Group, trading as National Express, operates a vast public transport network across the UK, with estates ranging from large vehicle depots to small ticket offices.

National Express manages a very diverse and spread-out estate.

They faced challenges with older maintenance contracts that no longer met operational needs.

LCMB were engaged to help modernise these contracts and secure a new service provider.

 

 

“Over several years, National Express has developed a strong working relationship with LCMB, whose deep understanding of our operations and objectives made this complex process as seamless as possible. LCMB provided invaluable support throughout, helping us enhance the maintenance of our estate across the board. We would gladly work with them again in the future.”
Steve Vagg, Head of Estates and Strategy at National Express
Customer success story
Deeper dive

Business challenges

  • The geographical diversity of the estate required adaptable contracts for both small and large properties.
  • LCMB leveraged our understanding of National Express’s operations to create flexible solutions, ensuring consistency and efficiency across the network.

LCMB solution

LCMB’s key contributions included:

  • Auditing operating locations and assessing incumbent providers’ value for money.
  • Developing updated specifications and revising contracts for flexibility and protection.
  • Leading the procurement process, including tender assessments and clarifications.
  • Advising during mobilisation to ensure seamless implementation.

Benefits

LCMB’s expertise enabled National Express to:

  • Introduce tailored, flexible contracts aligned with operational needs.
  • Improve operational visibility, compliance, and financial controls.
  • Enhance ROI while reducing management burdens.
  • Deliver an improved experience for facility users.

Getting started

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